Shipping policy

LIFTLUX – SHIPPING POLICY

Thank you for shopping with LiftLux. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order with LiftLux, you agree to the terms set out below.

1. SHIPPING PROVIDER

All orders are shipped via Aramex Store-to-Door or another courier service selected by LiftLux where necessary.

Once an order has been dispatched, delivery services are performed by the courier provider and are subject to the courier's operational procedures and delivery schedules.

2. DELIVERY TIMEFRAME

Orders are typically delivered within 8–11 business days from the date of dispatch.

Business days exclude weekends and South African public holidays.

Delivery timeframes are estimates only and are not guaranteed.

3. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received and verified.

During promotional periods, peak seasons, public holidays, or periods of high demand, processing times may be extended.

4. SHIPPING FEES

Any applicable shipping fees will be displayed at checkout before payment is completed.

LiftLux reserves the right to amend shipping fees at any time without prior notice.

5. TRACKING

Customers will receive tracking information once their order has been dispatched where available.

Tracking updates are provided by the courier and may not reflect real-time movement of parcels.

6. DELIVERY DELAYS

While LiftLux aims to ensure timely delivery of all orders, delivery dates are estimates only.

LiftLux shall not be liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays;

  • Aramex network delays;

  • Severe weather conditions;

  • Public holidays;

  • Strikes or industrial action;

  • Civil unrest;

  • High shipping volumes;

  • Incorrect customer information;

  • Remote delivery locations;

  • Natural disasters; or

  • Any other force majeure event.

Where a delay occurs, LiftLux will make reasonable efforts to assist customers in tracking and resolving delivery issues with the courier.

Nothing in this clause limits any rights afforded to consumers under applicable South African law.

7. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate and complete delivery information when placing an order.

LiftLux shall not be responsible for failed deliveries, additional charges, delays, or losses resulting from incorrect or incomplete address information supplied by the customer.

8. FAILED DELIVERIES

If delivery cannot be completed due to:

  • Incorrect address details;

  • Failure to accept delivery;

  • Failure to collect the parcel when requested by the courier; or

  • Customer unavailability,

the customer may be responsible for any additional shipping, return, storage, or re-delivery costs incurred.

9. RISK AND OWNERSHIP

Risk of loss or damage to goods passes to the customer upon delivery to the address provided during checkout.

Proof of delivery supplied by the courier shall constitute evidence that the order was delivered.

10. LOST OR DAMAGED PARCELS

Customers must notify LiftLux within 48 hours of receiving a damaged parcel or becoming aware of a potentially lost shipment.

LiftLux may require photographs, supporting information, and cooperation with any courier investigation.

Any replacement or refund will be assessed on a case-by-case basis and in accordance with applicable South African consumer protection laws.

11. ORDER CHANGES AND CANCELLATIONS

Once an order has been processed or dispatched, changes or cancellations may not be possible.

Customers wishing to modify an order should contact LiftLux as soon as possible after placing the order.

12. CONTACT INFORMATION

For shipping-related enquiries, please contact:

LiftLux Customer Support
Email: officialliftlux@gmail.com 

Please include your order number in all correspondence.

13. LEGAL NOTICE

LiftLux shall not be liable for indirect, incidental, special, or consequential damages arising from shipping delays, provided that nothing in this Shipping Policy excludes or limits any rights that cannot legally be excluded under the Consumer Protection Act 68 of 2008 or any other applicable South African law.