Refund policy

LIFTLUX – RETURNS, REFUNDS & EXCHANGES POLICY

At LiftLux, we want you to be satisfied with your purchase. This Returns, Refunds and Exchanges Policy complies with the South African Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), while protecting the rights of both our customers and LiftLux. (Acts Online)

1. GENERAL RETURN CONDITIONS

To qualify for a return (unless the product is defective), the Push-Up Board must:

  • Be returned within the applicable return period.

  • Be in its original condition.

  • Include all accessories, manuals, resistance bands, packaging, and components supplied with the product.

  • Show no signs of misuse, abuse, modification, excessive wear, or damage caused by the customer.

  • Be accompanied by proof of purchase.

LiftLux reserves the right to inspect all returned products before approving any refund, exchange, or warranty claim.

2. CHANGE-OF-MIND RETURNS

As a general rule, LiftLux does not accept returns simply because a customer changes their mind after purchase.

South African law does not create a general right to return goods due to buyer's remorse. Any change-of-mind return accepted by LiftLux is entirely at our discretion. (fhbc.co.za)

Where LiftLux agrees to a discretionary return:

  • The request must be made within 7 days of delivery.

  • The product must be unused and in resalable condition.

  • Original packaging must be included.

  • Return shipping costs are the responsibility of the customer.

  • A reasonable handling and restocking fee of up to 15% may be deducted where permitted by law.

  • Original delivery charges are non-refundable.

LiftLux may refuse a change-of-mind return if the product is not returned in a condition suitable for resale.

3. ONLINE PURCHASE COOLING-OFF RIGHTS

Where South African law grants a cooling-off right for qualifying online or direct marketing transactions, customers may exercise those rights in accordance with applicable legislation. (Acts Online)

In such cases:

  • Written notice must be provided within the legally prescribed period.

  • The customer must return the product promptly.

  • The customer may be responsible for the direct cost of returning the goods where permitted by law.

  • Any refund will be processed after the returned product has been received and inspected. (Acts Online)

4. DEFECTIVE, DAMAGED OR FAULTY PRODUCTS

Nothing in this policy limits your rights under the CPA.

If your Product is defective, unsafe, damaged upon delivery, or fails to meet the quality standards required by law, you may return it within 6 months of delivery. You may choose one of the following remedies:

  • Repair;

  • Replacement; or

  • Refund.

LiftLux will honour these rights where applicable under the CPA. (Acts Online)

A product will not be regarded as defective where the issue results from:

  • Normal wear and tear;

  • Improper assembly contrary to instructions;

  • Misuse or abuse;

  • Use for commercial purposes where the product was intended for personal use;

  • Accidental damage;

  • Negligence;

  • Unauthorized repairs or modifications;

  • Failure to follow care, maintenance, or safety instructions.

LiftLux may request photographs, videos, or additional information before approving a defective product claim.

5. PRODUCTS DAMAGED DURING SHIPPING

If your order arrives visibly damaged:

  • Notify LiftLux within 48 hours of delivery.

  • Provide photographs of the product and packaging.

  • Retain all original packaging until the claim is resolved.

Failure to report shipping damage promptly may affect the outcome of the claim.

6. EXCHANGES

LiftLux may offer exchanges where:

  • The returned item satisfies this policy; and

  • Replacement stock is available.

If replacement stock is unavailable, LiftLux may issue a refund, store credit, or an alternative product of equal value.

7. NON-RETURNABLE ITEMS

The following are not eligible for return unless defective:

  • Products damaged through misuse or improper assembly.

  • Products showing excessive wear inconsistent with normal inspection.

  • Products returned incomplete or missing components.

  • Clearance, promotional, liquidation, or final-sale items marked as non-returnable.

  • Gift cards, vouchers, or digital products.

8. RETURN SHIPPING

Unless the return relates to a verified defect covered by the CPA:

  • The customer is responsible for all return shipping costs.

  • LiftLux is not responsible for goods lost or damaged during return transit.

  • Customers should use a tracked and insured shipping method.

For approved defective-product claims, LiftLux will arrange collection or reimburse reasonable return shipping costs where required by law. (Acts Online)

9. REFUNDS

Approved refunds will be processed to the original payment method used for the purchase.

LiftLux may withhold a refund until:

  • The returned goods have been received; and

  • The goods have been inspected and verified.

Refund processing times may vary depending on the customer's financial institution.

10. FRAUD PREVENTION

LiftLux reserves the right to:

  • Refuse returns where fraud is suspected.

  • Request proof of identity.

  • Refuse claims where products have been intentionally damaged.

  • Reject excessive or abusive return requests.

  • Require reasonable evidence supporting any defect claim.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, LiftLux shall not be liable for:

  • Indirect or consequential losses;

  • Loss of profits;

  • Loss of business opportunities;

  • Injuries resulting from improper use, misuse, or failure to follow product instructions.

Nothing in this policy excludes rights that cannot legally be excluded under the CPA.

12. HOW TO REQUEST A RETURN

To initiate a return, email:

officialliftlux@gmail.com

Please include:

  • Full name

  • Order number

  • Proof of purchase

  • Reason for return

  • Photographs or videos (if applicable)

LiftLux will provide further instructions once the request has been reviewed.

LiftLux reserves the right to amend this Returns, Refunds & Exchanges Policy at any time, provided that no amendment will reduce any rights afforded to consumers under applicable South African law. (Acts Online)

Note: For maximum legal protection, this policy should be used together with properly drafted Website Terms & Conditions, Privacy Policy, Shipping Policy, and Warranty Terms.